To our valued customers: After careful consideration, we are taking steps to support the health and safety of our cherished b-glowing employees and our community. Starting March 17th, 2020, we are limiting the amount of time our employees spend at b-glowing facilities due to COVID-19. As a result, returns are temporarily being processed more slowly and may take an additional 5-10 business days to complete. Thank you so much for understanding.
b-glowing offers a 30-day Happiness Guarantee. If for some reason you are not happy with your non-sale, gently used, item within 30 days of receipt, you may request a return authorization form from your Order History in the My Account section. Sale items are not eligible for returns. For your shipping convenience, we will send you an instant pre-paid return shipping label upon completion of the return authorization form. Note that $5.95 shipping will be deducted from your refund. Once we receive your return, your refund will be processed and credited within one week. If you do not have an account, and are a guest, please use this return form: Guest User Return Form
For exchanges, please send in your item for the normal return process, and place a new order for the different item. We do not accept actual exchanges.
Gift With Purchase: If your order included any free Gifts with Purchase, please include them with your return to receive a refund on your order. Unfortunately orders shipped back without their free gifts will not receive a refund. Feel free to keep your 3 free samples should you decide to return any purchase.
We love sharing our beauty finds with you. If something doesn't work for you or isn't what you expected please call our beauty Concierge at 866-525-4933 or email our Concierge Desk [email protected] with any feedback you may have for us! We always want to learn how to serve our customers better.
We can not accept returns for orders damaged or missing in transit via a mail forwarder. Please call for further assistance.
After your return authorization has been approved, please ship your returned item along with your ORIGINAL ORDER # to:
b-glowing - Returns
10725 SW Barbur Blvd, Suite #100
Portland, OR 97219